L10 Finance is a specialist funder to the global business process outsourcing sector. We provide capital, asset funding, cashflow funding and medium & long-term financing to established BPO and contact centre operators — businesses with annual turnover above £156 million. We are run by a leadership team with more than 200 years of combined experience operating call centre and BPO businesses, and we predominantly finance operators in the United Kingdom.
L10 Finance exists to serve a single industry: business process outsourcing. We understand that a BPO is profitable on paper long before the cash arrives — that wages and infrastructure are funded weekly while clients settle on extended terms, and that growth in this sector comes in large, capital-intensive steps. Generalist lenders misread that rhythm. We do not.
Because our leadership has spent decades running call centre and BPO operations, we read these businesses correctly — the contracts, the SLAs, the seasonality, the people-heavy cost base — and we structure capital around how they actually earn. We work in close partnership with the operators we back, providing not just funding but the operational understanding to deploy it well.
We provide finance to substantial, established operators, and we do so with the discretion, speed and certainty that businesses of this scale require.
Each facility is designed for the scale and structure of an established BPO. They stand alone or combine into a single funding relationship as your needs evolve.
Substantial growth and strategic capital for established operators — to fund expansion, consolidation, acquisitions and recapitalisation across the BPO sector.
Read more →Funding and refinancing for the technology and infrastructure a BPO runs on — telephony, omni-channel and AI platforms, data centres, site networks and workstations at scale.
Read more →Working-capital and receivables-based facilities at scale, bridging the gap between weekly payroll and long client payment terms to keep large operations running smoothly.
Read more →Structured multi-year facilities for major investment programmes, refinancing and buy-and-build — capital with a horizon long enough to back a real growth strategy.
Read more →"We invest more in a business than just capital — we bring the experience of having run one."
The L10 Finance Approach
L10 Finance is built for scale. We provide finance to established BPO and contact centre businesses with annual turnover above £156 million — operators with real contracts, real floors and the kind of recurring revenue that rewards a funder who understands it.
Our focus is the United Kingdom, where our operating knowledge is deepest and where the majority of our financing is provided. The sector itself, however, is global — and we support UK-headquartered groups with international delivery as readily as domestic operators.
L10 Finance is led by a management team of operators, not just financiers. Between them, our leaders bring more than two centuries of combined experience building, scaling, turning around and running call centre and BPO businesses — through every kind of market, contract and cycle.
That experience is the difference. It means we can sit across the table from a management team and genuinely understand the business, price the risk correctly, move quickly, and add value well beyond the capital itself.
The majority of our financing is provided to UK-based BPO and contact centre operators. It is the market we know best — from regulated financial services and emergency response to healthcare, government and large-scale commercial customer operations.
Business process outsourcing is a global industry, and we engage with it as one. We support UK-headquartered groups with international and offshore delivery, and selectively finance operators beyond the UK where the fundamentals and relationship are right.
L10 Finance is the specialist BPO funding arm of Isher Capital, a UK-headquartered family-office private equity business committed to providing immediate equity solutions and funding. The group specialises in driving growth and managing complex situations that demand substantial capital and operational expertise, with a strong emphasis on BPO and call centre operations.
That backing means our facilities sit on substantial capital reserves and decades of operating experience — and it gives the operators we fund a partner with genuine staying power.
If you run or advise an established BPO and want a funder who already understands the sector, let's begin a conversation.
We provide four core forms of finance to the global BPO sector — capital, asset funding, cashflow funding and medium & long-term financing. Each is sized and structured for substantial operators with annual turnover above £156 million, and each can be combined into a single funding relationship.
Substantial growth and strategic capital for established operators in the BPO sector. Growth in this industry is large and lumpy — winning a major contract, opening a new site network, acquiring a competitor — and it calls for capital that can move at that scale and at the right moment.
Drawing on the substantial reserves of the wider group, we provide capital to fund expansion, consolidation, acquisitions and recapitalisation, working in close partnership with management to deploy it well. We are specialists in supporting operators seeking additional capital or navigating critical moments where speed and certainty matter most.
A modern BPO runs on platforms and sites. Asset funding finances the technology and infrastructure your operation depends on — and can release cash from assets you already own. Standing up capacity for a major new contract often means investing ahead of the revenue; asset funding lets you do that without absorbing the full cost as a single hit to reserves.
We fund and refinance the full estate — telephony and omni-channel platforms, AI and automation tooling, data-centre and network infrastructure, multi-site fit-outs and large fleets of workstations — matching the funding to the useful life of the asset and the income it supports.
A BPO's revenue is real long before it is paid. Wages and infrastructure are funded weekly while clients settle on 30, 60 or 90-day terms — and at the scale we operate, that timing gap runs into very large numbers. Cashflow funding bridges it, releasing the value tied up in your contracted and billed revenue so the business runs smoothly through every cycle.
Our facilities are built for substantial, recurring billing — the kind generated by FCA-regulated, public-sector and blue-chip contracts. The available funding scales with the business, growing in line with your revenue rather than capping out like a fixed facility.
Some ambitions need capital with a longer horizon. Medium and long-term financing provides structured, multi-year facilities for major investment programmes, refinancing and buy-and-build — capital patient enough to back a genuine growth strategy rather than just plug a gap.
Working with our banking and professional network in the City of London and beyond, we structure term facilities around a business plan, and where useful can bridge an immediate requirement from our own reserves while longer-term financing is arranged. The result is a single, coherent capital structure built around where the operator is going.
Most of the operators we back use more than one of these facilities. A single funding relationship might combine cashflow funding with asset funding and a term facility on top — particularly around an acquisition or a step-change in scale.
Because everything sits with one specialist desk that already understands the sector, the facilities are designed to complement one another and to flex as the business evolves.
You set out the position, the opportunity and the timeline. We listen first and say straight whether we can help.
Our credit team evaluates the deal with real operating knowledge of how BPOs work.
We structure the right facilities and our in-house legal, accounting and finance team moves to complete.
One conversation is enough to tell whether we are the right funder for your business.
L10 Finance is a specialist funder to the global business process outsourcing sector, and the BPO funding arm of Isher Capital. What sets us apart is simple: our leadership team brings more than 200 years of combined experience operating call centre and BPO businesses. We are operators first, financiers second — and that changes everything about how we lend.
L10 Finance was created to do one thing well: provide capital to the business process outsourcing sector, with the judgement that only comes from having run these businesses. Where most lenders learn the BPO world from spreadsheets, our leadership learned it on the floor — managing rosters, hitting SLAs, winning and serving major contracts, and steering operations through every kind of cycle.
That operating heritage is why we can read a BPO's numbers properly, structure capital that fits how it actually earns, and decide with conviction. We are specialists in supporting substantial operators seeking additional capital, financing growth, or navigating critical moments where speed and certainty matter most.
Our management team are not financiers who discovered the sector — they are operators who have spent their careers building, scaling, turning around and running call centre and BPO businesses. Between them they bring more than two centuries of combined experience across every channel, contract type and market condition.
It means we can sit across the table from a management team and genuinely understand the business — the economics, the pressures and the opportunities — price the risk correctly, move quickly, and contribute insight that goes far beyond the capital itself.
"We don't need a BPO explained to us. We have built and run them — so we can move faster, and structure better."
The L10 Finance Approach
We fund one sector and we know it end to end — from regulated inbound operations to large-scale omni-channel delivery. We understand the channels, the clients and the economics that define a modern BPO.
Customer service, sales, retention and inbound emergency handling at scale, including FCA-regulated lines.
High-volume, SLA-bound digital and written customer engagement across web, app and messaging.
Fully integrated, omni-channel customer experience spanning voice, chat, email and multi-platform digital.
Operators investing in AI and automation to raise capacity per agent and handle volume efficiently.
The majority of our financing is provided to UK-based operators. It is the market we know best, serving critical sectors including emergency services, healthcare, financial services, government and large-scale commercial customer operations.
Business process outsourcing is, of course, a global industry. We support UK-headquartered groups with international and offshore delivery, and engage with the wider market through a strong network of contacts across Europe, the Middle East and the Far East.
The operators we fund support some of the most critical and recognisable organisations in the country.
A BPO's value isn't in heavy fixed assets — it's in contracts, people and recurring revenue. Lenders who don't know the industry see risk where there is rhythm, and hesitate exactly when speed matters most. For operators of real scale, that mispricing is expensive.
Because we have operated these businesses, we read them correctly: the SLAs, the seasonality, the client concentration, the wage-inflation pressure, the economics of a new contract. That is how we move faster, structure capital that fits, and become a genuine partner rather than just a source of funds.
L10 Finance is the specialist BPO funding arm of Isher Capital — a UK-headquartered family-office private equity business committed to providing immediate equity solutions and funding. The group specialises in driving business growth and managing complex situations that demand substantial capital and operational expertise, with a strong emphasis on BPO and call centre operations.
That backing means our facilities rest on substantial capital reserves and decades of operating experience — and gives the operators we fund a partner with real staying power and the ability to act decisively at scale.
Skip the explaining. Tell us where you are and what you need — we will know the terrain.
Tell us about the business and what you are looking to achieve. Every enquiry reaches our specialist credit team directly. We work with established BPO operators with turnover above £156 million.
Isher House, 3 Peel Cross Road
Salford, M5 4DT
+44 (0)161 907 1660
info@l10finance.com
Part of Isher Capital · UK & Global BPO